Recommended for

Senior managers, directors, HR and OD professionals who are looking to implement a “voice of the employee programme”

Course Overview

Employee feedback programmes are vital for both employee engagement and continuous improvement. Using new technologies such as on line surveying, text mining and feedback management tools it is now relatively straight forward to structure and implement a real time feedback programme on all aspects of employee and business life

This course covers all the people, process and technology requirements involved in establishing an employee feedback programme

Course Benefits

At the end of this course you will:

• Understand how to plan and implement a feedback programme

• Understand all the relevant technologies and processes and be able to implement a low cost maximum value approach

• Have a working knowledge of the different survey types and measurement instruments

• Understand how to capture, process and interpret unstructured feedback

• Be able to build models and pictorial representations of the data

Course Content

• Overview of feedback management best practice

• Using employee feedback to drive decision making

• Hands on usage of survey tools and text mining technologies

• Employee well being, satisfaction and engagement tracking

• Employee life cycle monitoring

• Using soft systems methodologies to build pictures

• Aligning feedback to internal communications processes

• Feedback management case studies