Recommended for

All managers from all functions who wish to be able to lead successful business change projects or are subject to the change plans of others and wish to substantially improve their level of contribution.

Course Overview

In today’s environment change in any organisation is inevitable yet most businesses find the process difficult and the results unpredictable. In fact strategic change that delivers long term competitive advantage is the hardest and most difficult to achieve with at 70% plus failure rate.

This training course provides the process and methodologies for changing the collective mindset of an organisation. It offers new ways to think about and enact strategic change and dramatically increase the chances of success.

Course Benefits

By the end of this course you would be able to:

• Understand the psychology of change.

• Understand the role of mental models as the key element of a change process.

• Be able to map mental models and develop a programme for changing them.

• Understand the process of change and how to get commitment to it.

• Define the change plan.

• Identify the key barriers to change and apply tools and techniques to overcome them.

• Be able to monitor and measure progress.

Course Content

Day 1

The psychology of change:

• The process of thinking.

• Role of memory, patterning and mental models.

• Mental models and decision making.

• Shared mental models.

• Self stabilising mental codes.

Real life case studies

Defining the organisational mindset.

Methodologies for eliciting and decoding mental models.

Reasons for failure of change programmes (strategic).

Reasons for failure of change programmes (the small critical details).

Change impacts on the organisation.

Day 2

Leadership role in effecting change.

Obtaining and managing commitment.

The change curve and key barriers.

Strategies and tools for overcoming barriers

Communications:

• The corporate story.

• The ‘understanding process’.